Shopping, services and refunds
A faulty item, an order that never arrived, a subscription you cannot cancel, a service that was not delivered.
DlíWise helps you understand your situation, get your facts and documents in order, and take the next practical step — in Ireland, with the source and date shown.
What DlíWise does here
- Explain what your situation involves and what the seller's obligations generally are
- Assemble your order details, screenshots and correspondence into one file
- Show the official complaint route and who oversees it
- Draft the complaint or refund request for you to check and send
What it will not do
- Guarantee a refund or a particular outcome
- Contact the seller on your behalf
- Handle a court claim for you
Guides for this topic are being written and
reviewed. We publish a guide only when a named Irish legal professional has reviewed it
and it carries its sources and effective date. Nothing on this page tells you what the law says.